Eligibility for Returns

1. Product Condition

   • Products are eligible for returns if they are unused, unopened, and in their original packaging with all tags intact. Used, damaged, or altered items may not be eligible for returns.

2. Request Submission

   • Users must initiate a return request within [number of days] days of receiving the product. Requests made after this period may not be entertained.

Return Process

1. Request Submission

   • To request a return, users must log in to their NetMart account, access the order history, select the specific order/item, and follow the provided return request procedure.

2. Review and Approval

   • All return requests are subject to review by NetMart's team to determine eligibility based on our return policy.

3. Return Authorization

   • Upon approval, users will receive a return authorization along with instructions for shipping the product back to the designated return address.

Non-Returnable Items

1. Certain Products
   • Certain items, such as perishable goods, personalized items, or items explicitly mentioned as non-returnable, may not be eligible for returns. Please check the product description for details.

Return Shipping

1. Responsibility

   • Users are responsible for shipping the product back to the specified return address provided upon approval of the return request.

2. Shipping Costs

   • Return shipping costs are typically the responsibility of the user, unless the return is due to an error on our part or a defective product.

Refunds or Exchanges

1. Refund Processing

   • Upon receiving and inspecting the returned item, refunds will be processed within [number of days] days. Refunds will be issued via the original payment method used during the purchase.

2. Exchange Option

   • Alternatively, users may opt for an exchange or store credit, subject to product availability and agreement with our terms.

Contact Information

For any inquiries or assistance regarding returns, users can contact NetMart's customer support team at [email protected] or through our contact form available on the website.