Cancellation policy

Cancellation policy

Cancellation Period
- Users can cancel their order within 24 hours of placing it on NetMart. After this period, cancellation requests may not be entertained.
How to Request a Cancellation
- To cancel an order, users must log in to their NetMart account, navigate to the order history section, select the order they wish to cancel, and follow the provided cancellation procedure.

Vendor Cancellation Rights

Vendor Discretion
- Vendors on NetMart reserve the right to cancel an order in exceptional circumstances, such as unavailability of the product, pricing errors, or any other unforeseen issues. In such cases, users will be promptly notified, and a refund will be initiated.

Refund Policy

Refund Processing
- Upon successful order cancellation within the stipulated period, refunds will be processed within [number of days] days. The refund will be issued to the original payment method used during the purchase.
Refund Eligibility
- Refunds are subject to the condition that the product has not been shipped or processed for delivery. Once the product is dispatched, users may need to follow the return policy for a refund.

Exceptions

Custom or Personalized Orders
- Orders for custom or personalized products may not be eligible for cancellation once the production process has commenced.
Digital Goods or Services
- Orders for digital goods or services are non-refundable once the delivery or download process has begun.

Contact Information

For any queries or assistance regarding order cancellations, users can contact NetMart's customer support team at [email protected] or through our contact form available on the website.

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